Cornelius.martell@gmail.com | 240-305-5078 | DOD Secret Clearance

Education & Certification

 

Associate Science Information Technology | Novemeber 2015 – Present | SNHU

A+ Certification CE | February 2014 | COMPTIA COMP001020389497

SECURITY+ Certification  | APRIL 2016  | COMPTIA

Experience

 

Customer Service representative I | Health Net Federal Service | November 2014- Present

·           Proficient in operating information systems and supporting application securely

(IBM Lotus Notes, Zen App, Microsoft Office)

·           Developed a practice of protecting confidential information adhering HIPAA policies and regulations

·           Provides efficient solutions for inbound callers requiring assistance in healthcare

·           Researches multiple information databases providing information to internal and external customers.

Cook | air force Services Agency | sept 2013 – June 2015

·           Operates standard cooking equipment such as mixing machines, steam cookers, scales, toasters, food choppers, and a variety of ovens and stoves; cares for and makes minor adjustments to equipment.

·           Assists cooks, bakers and meat cutters in preparing and cooking meats, vegetables and other foodstuffs according to recipe and food service standards

 

CREW TRAINER/MAINTENANCE WORKER | McDonalds | June 2012- September 2014

·           Identifies training improvements required in department specialty

·           Expedite accounting for inbound shipments

·           Identify facility discrepancies for maintenance

Cook | air force Services Agency | OcTober 2010 – JUne 2012

·           Operates standard cooking equipment such as mixing machines, steam cookers, scales, toasters, food choppers, and a variety of ovens and stoves; cares for and makes minor adjustments to equipment.

·           Assists cooks, bakers and meat cutters in preparing and cooking meats, vegetables and other foodstuffs according to recipe and food service standards

 

TEAM LEAD | THE ARC OF VIRGINIA PENISULA (NOSTRA) | OCTOBER 2010 – OCTOBER 2011

·           Manage team performance and progress

·           Insures employees have appropriate training and resources to perform tasks.

·           Support in manufacturing lens wear and materials for the Armed Forces

sUPPLY sPECIALIST | LOCKHEED MARTIN | AUGUST 2009 – AUGUST 2010

·           Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment

·           Maintain automated supply system for accounting of organizational and installation supplies and equipment

(Remedy, Microsoft Outlook)

Deployment/MIGRATION TECHNICIAN | the experts (nmci) | MAY 2009 – AUGUST 2009

 

cUSTOMER SERVICE REPRESENTATIVE | APAC cUSTOMER sERVICE | AUGUST 2008 – APRIL 2009

·           Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity.

·           Uses decision-support computer software programs to respond to common customer service order requests.

HElpDESK Support I| NMCI | June 2008 – August 2008

·           Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.

·           Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

·           Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

INBOUND CUSTOMER CARE REPRESENTATIVE | TELETECH | JANUARY 2008 – MAy 2008

·           Coordinates with customers and company sales and/or service representatives to handle a variety of functions.

·           Resolves issues and find solutions for customer account inquiries.

·           Provides support for a wide range of mobile device (Blackberry)

Hot Cook | gOLDEN cORRAL | nOVEMBER 2006 – jANUARY 2008

·           Observe and test foods to determine if they have been cooked sufficiently.

·           Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.

·           Assists cooks, bakers and meat cutters in preparing and cooking meats, vegetables and other foodstuffs according to recipe and food service standards

 

production Scheduler | united states air force | september 2002 – october 2005

·           Develops plans and establishes production schedules to meet mission requirements

·           Operates maintenance information systems (MIS) and maintains equipment records to support applicable weapons systems

·            Coordinates with base activities to ensure support is available to meet schedules.

·           Analyzes maintenance information and requirements and develops visual presentations.